Last updated: 12 September 2026

Kilo Media is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit kilomedia.co.uk, contact us, or use our services.

1. Who We Are

Kilo Media provides digital services, including:

Website Design and Management
Search Engine Optimisation (SEO)
Google Business Profile Management
Social Media Management
Content Creation
Ads Management
Branding and Digital Strategy
Analytics and Performance Reporting

For the purposes of applicable data protection laws, Kilo Media is responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy, please contact us:

Email: team@kilomedia.co.uk

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Telephone number
Business or company name
Website address
Information about your business
Details about your project or enquiry
Any other information you provide through our contact forms or communications

We may also collect certain technical and usage information when you visit our website.

This may include:

IP address
Browser type
Device information
Pages visited
Website interactions
Approximate location
Referral source
Other website usage information

3. How We Use Your Information

We may use your information to:

Respond to your enquiries
Communicate with you about your project or requested services
Provide and manage our services
Understand your business requirements
Manage our client relationships
Improve our website and services
Analyse website traffic and performance
Measure the effectiveness of our marketing
Maintain business and administrative records
Comply with legal obligations
Protect our business and legal rights

We will only process your personal information where we have a lawful basis to do so.

4. Contact Forms

When you submit an enquiry through our website, we collect the information you provide so that we can respond to your enquiry and communicate with you about our services.

Please do not provide sensitive personal information through our contact forms unless it is necessary and we have specifically requested it.

Information submitted through our website may be processed and stored using our website hosting and form services provided by Hostinger.

Hostinger provides hosting and related services, and its data processing terms describe the relationship between the website owner and Hostinger when customer data is processed.

5. Analytics and Website Performance

We may use analytics tools, including Google Analytics, to understand how visitors use our website.

These tools may collect information such as:

Pages visited
Time spent on pages
Website interactions
Device and browser information
Approximate location
Traffic sources

This information helps us understand how our website performs and how we can improve the user experience.

6. Google Search Console

We use Google Search Console to monitor and improve our website's presence in Google Search.

This may provide information about:

Search performance
Website visibility
Search queries
Website indexing
Technical website performance

7. Advertising and Tracking Technologies

We may use advertising and tracking technologies, including:

Meta Pixel
LinkedIn Insight Tag
Other relevant advertising technologies

These technologies may help us:

Measure the effectiveness of advertising campaigns
Understand website activity
Analyse conversions
Improve our marketing
Deliver more relevant advertising, where applicable

Tracking pixels and similar technologies can be subject to UK privacy rules, particularly where they store or access information on a visitor's device.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device when you visit a website.

We may use cookies for purposes including:

Essential Cookies

These cookies are necessary for the proper operation of our website.

Analytics Cookies

These help us understand how visitors interact with our website.

Marketing Cookies

These may be used to measure advertising performance and support marketing activities.

Where required, we will request your consent before using non-essential cookies or similar tracking technologies.

You may also manage cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

The ICO's guidance covers cookies, tracking pixels, scripts and other technologies that store or access information on a user's device.

9. WhatsApp and Third-Party Communication Platforms

Our website may include links that allow you to contact us through WhatsApp.

If you choose to contact us through WhatsApp, your use of the platform will also be subject to WhatsApp's own privacy policies and terms.

Kilo Media is not responsible for the privacy practices of third-party communication platforms.

10. Third-Party Service Providers

We may use trusted third-party providers to help operate our business and website.

These may include:

Hostinger — website hosting and related services
Google — analytics and search services
Meta — advertising and marketing services
LinkedIn — advertising and marketing services
Email and communication providers
Other professional service providers

These providers may process personal information where necessary to provide their services.

We only use third-party providers where we believe they are appropriate for our business and services.

11. Sharing Your Information

Kilo Media does not sell your personal information.

We may share personal information where necessary with trusted service providers that help us operate our website or provide our services.

We may also disclose information:

Where required by law
To comply with legal obligations
To protect our legal rights
To protect the security of our website and services

12. International Data Transfers

Some of the third-party services we use may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required under applicable data protection laws.

13. How Long We Keep Your Information

We will only retain your personal information for as long as reasonably necessary.

The retention period may depend on:

The nature of your enquiry
Whether you become a client
The services we provide
Legal and accounting requirements
Our need to resolve disputes
Our need to protect our legal rights

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

14. Your Rights

Under applicable UK data protection laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request the deletion of your information
Request that we restrict certain processing
Object to certain processing
Request the transfer of your information where applicable
Withdraw consent where processing is based on consent
Complain to the relevant data protection authority

To exercise your rights, please contact us at:

team@kilomedia.co.uk

We may need to verify your identity before responding to certain requests.

15. Data Security

We take reasonable technical and organisational measures to protect personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

However, no website, internet transmission or method of electronic storage can be guaranteed to be completely secure.

16. Third-Party Links

Our website may contain links to third-party websites or platforms.

Once you leave our website, we are not responsible for the privacy practices or content of external websites.

We encourage you to read the privacy policies of any third-party websites you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the Last Updated date will be changed accordingly.

We recommend that you review this Privacy Policy periodically.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Kilo Media