Last Updated: 12 September 2026

These Terms & Conditions govern the use of the Kilo Media website and the provision of services by Kilo Media.

By using our website, submitting an enquiry, or engaging Kilo Media for services, you agree to these Terms & Conditions.

1. About Kilo Media

Kilo Media provides digital services, which may include:

• Website Design & Development

• Website Management

• Search Engine Optimisation (SEO)

• Google Business Profile Support

• Social Media Management

• Content Creation

• Ads Management

• Branding & Digital Strategy

• Analytics & Performance Reporting

The specific services provided to each client will be agreed separately based on the requirements of the project.

2. Our Services

We aim to provide professional digital solutions tailored to our clients' individual needs.

The scope of services, deliverables, timelines and any applicable fees will be discussed and agreed before work begins.

Unless otherwise agreed in writing, any service or work not included in the agreed scope may be treated as additional work and may result in additional charges.

3. Enquiries and Consultations

Submitting an enquiry through our website does not create a contract between you and Kilo Media.

We may contact you to discuss your requirements and determine whether our services are suitable for your needs.

We reserve the right to decline a project or service request at our discretion.

4. Quotes and Proposals

Where applicable, we may provide a quote or proposal outlining the services we intend to provide.

Quotes and proposals may include:

• The scope of work

• Deliverables

• Estimated timelines

• Fees

• Payment arrangements

• Any additional terms relevant to the project

Unless otherwise stated, a quote does not guarantee that work will begin until the project and relevant terms have been agreed.

5. Client Responsibilities

To enable us to provide our services effectively, clients may be required to provide relevant information, materials and access.

This may include:

• Business information

• Brand assets

• Website access

• Images and content

• Social media access

• Advertising account access

• Google Business Profile access

• Feedback and approvals

Clients are responsible for ensuring that any materials, content or information they provide to Kilo Media can legally be used.

Kilo Media will not be responsible for delays caused by a client's failure to provide necessary information, access, materials, feedback or approvals.

6. Changes to the Scope of Work

We understand that project requirements may change.

If you request work that falls outside the originally agreed scope, we will review the request and may provide an updated timeline, quote or additional charges.

We are not required to carry out additional work until it has been agreed.

7. Payments

Payment arrangements will be agreed with the client before work begins.

Depending on the project or service, payment may be required:

• In advance

• As a deposit

• In stages

• On completion

• On an ongoing monthly basis

Invoices must be paid by the agreed payment date.

We reserve the right to pause or suspend work where payments are overdue.

Where permitted, we may withhold delivery, publication, launch or transfer of completed work until outstanding payments have been received.

8. Deposits

Where a deposit is required, work may not begin until the deposit has been received.

Unless otherwise agreed in writing, deposits may be non-refundable where work has already commenced or resources have been allocated to the project.

Any specific refund arrangements will be communicated to the client before work begins.

9. Project Timelines

We will make reasonable efforts to complete work within agreed or estimated timeframes.

However, timelines may be affected by factors including:

• Delays in receiving information or materials

• Delays in receiving feedback or approval

• Changes to the scope of work

• Third-party service interruptions

• Technical issues

• Circumstances outside our reasonable control

We will not be responsible for delays caused by these circumstances.

10. Revisions and Feedback

Where revisions are included in a project, the number and type of revisions will be agreed with the client.

Clients should provide clear and timely feedback.

Additional revisions or significant changes outside the agreed scope may result in additional charges.

11. Website Services

Where Kilo Media provides website design, development or management services, clients are responsible for providing accurate and lawful content.

Website projects may involve third-party services, including:

• Domain providers

• Hosting providers

• Website platforms

• Plugins and applications

• Payment providers

• Other digital services

Unless specifically agreed otherwise, third-party fees are the responsibility of the client.

Kilo Media cannot guarantee that third-party services will remain available, unchanged or free from interruption.

12. SEO Services

SEO involves improving the visibility and technical performance of a website.

While we will use reasonable efforts and appropriate strategies, Kilo Media cannot guarantee specific search engine rankings, traffic levels, leads, sales or other results.

Search engine results may be affected by factors outside our control, including:

• Search engine algorithm updates

• Competitor activity

• Website changes

• Market conditions

• Third-party platforms

Any SEO results or performance information provided should not be interpreted as a guarantee of future results.

13. Google Business Profile Services

Where we provide support for a Google Business Profile, the client remains responsible for ensuring that all business information provided is accurate.

Google controls its own platform and policies.

Kilo Media cannot guarantee:

• Profile approval

• Profile verification

• Search rankings

• Reviews

• Profile availability

We are not responsible for decisions, suspensions, restrictions or changes made by Google.

14. Social Media Services

Where we provide social media management or content creation services, the specific scope of work will be agreed with the client.

Social media platforms are controlled by third parties, and their policies, algorithms and functionality may change.

Kilo Media cannot guarantee:

• A specific number of followers

• Engagement levels

• Reach

• Leads

• Sales

• Viral content

• Specific business results

The client remains responsible for reviewing and approving content where approval is required.

15. Ads Management

Where Kilo Media provides advertising management services, advertising spend and platform fees may be separate from Kilo Media's service fees unless otherwise agreed.

Advertising platforms may include third-party services such as Google, Meta or LinkedIn.

Kilo Media cannot guarantee:

• Ad approval

• Reach

• Clicks

• Leads

• Sales

• Return on investment

Advertising platforms have their own policies and may approve, reject, restrict or remove advertisements.

Kilo Media is not responsible for decisions made by advertising platforms.

16. Content and Client Materials

Clients are responsible for ensuring that they have the necessary rights and permissions to use any content they provide.

This includes:

• Images

• Videos

• Logos

• Text

• Music

• Trademarks

• Other intellectual property

By providing materials to Kilo Media, the client confirms that they have the appropriate permission to use those materials.

The client agrees to be responsible for claims arising from materials they have provided where they do not have the appropriate rights or permissions.

17. Intellectual Property

Unless otherwise agreed in writing, intellectual property rights relating to work created by Kilo Media will remain with Kilo Media until all agreed payments have been received in full.

Once full payment has been received, ownership or usage rights relating to the final agreed deliverables may be transferred or licensed to the client as agreed.

Kilo Media may retain ownership of:

• Pre-existing materials

• Templates

• Tools

• Processes

• Concepts

• Software

• Internal systems and methods

Clients may not resell, reproduce or distribute Kilo Media's work beyond the agreed purpose without permission.

18. Third-Party Services

Our services may involve third-party platforms and providers.

Kilo Media is not responsible for:

• Third-party service outages

• Changes to third-party platforms

• Account suspensions

• Policy changes

• Data loss caused by third-party providers

• Technical issues outside our reasonable control

Clients may be required to agree to the terms and conditions of third-party services separately.

19. Performance and Results

Digital marketing results can depend on many factors.

While Kilo Media aims to provide professional and effective services, we do not guarantee specific results, including:

• Search engine rankings

• Website traffic

• Leads

• Sales

• Revenue

• Social media growth

• Advertising performance

Past performance does not guarantee future results.

20. Confidentiality

We will take reasonable steps to keep confidential information provided by our clients private.

Clients agree not to disclose confidential information relating to Kilo Media's internal processes, strategies or business operations without permission.

This does not apply where disclosure is required by law.

21. Suspension or Termination

Either party may end an ongoing service arrangement in accordance with any agreed notice period.

Kilo Media reserves the right to suspend or terminate services where:

• Payments are overdue

• A client provides unlawful or inappropriate material

• A client engages in abusive or unacceptable behaviour

• Continued work becomes impractical or unsafe

• There is a serious breach of the agreed terms

Any outstanding payments for work completed may remain payable following termination.

22. Limitation of Liability

To the extent permitted by law, Kilo Media will not be liable for indirect or consequential losses arising from the use of our services or website.

This may include:

• Loss of profits

• Loss of business

• Loss of revenue

• Loss of data

• Loss of opportunities

• Reputational damage

Nothing in these Terms & Conditions excludes or limits liability where it cannot legally be excluded or limited.

23. Website Information

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, we do not guarantee that all website content will always be complete, accurate or free from errors.

Website content may be updated or changed without notice.

24. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only.

Kilo Media is not responsible for the content, availability, security or privacy practices of third-party websites.

25. Privacy

Our handling of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed in accordance with our Privacy Policy.

26. Changes to These Terms

Kilo Media may update these Terms & Conditions from time to time.

Any changes will be published on this page, and the Last Updated date will be revised.

We recommend reviewing these Terms periodically.

27. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

28. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Kilo Media
Email: team@kilomedia.co.uk